COVID-19 policies. Updated July 2, 2021

COVID-19 Update Jul 2 - 2021

Updated: July 2, 2021

The health and welfare of our employees and customers is a top priority at les amis du FROMAGE.  While some of these changes may pose an inconvenience to some of you, it’s important to us that we provide a safe place for our employees to work.

Please be aware of the following changes we have made to our daily routine.

We ask that anyone who is feeling unwell, or under self-quarantine to refrain from visiting us so that together we can ensure a safe and comfortable experience for everyone. Please come and visit us when you are feeling better.

Operating Hours

Both stores have updated hours and are open daily from 10am – 6pm (closed holiday Mondays).

Face Masks

Face masks are no longer mandatory in our stores. For the time being, our employees are still wearing them.   

Hand Sanitizer

Hand sanitizer is no longer mandatory. We do have it available for you to use. It is located at the front of the store. 

Physical Distancing

We are limiting the total amount of customers in the store at both locations. Please wait your turn to enter the store. We ask that a maximum of two persons per household / group enter to do the shopping so that other customers in line may also shop at the same time. Groups of more than 2 persons are highly discouraged, and may not be allowed to enter.

  • Kitsilano – 4 persons maximum
  • East Hastings – 8 persons maximum

    Please respect the personal space of other shoppers while visiting the store. We recommend you allow 6 feet / 2 meters between yourself and other shoppers. We have installed several floor stickers around the store to remind you to keep your distance between yourself and other customers.

    Please allow a safe distance between you and the customer in front / behind you when waiting to pay.

    Cleanliness / Food Safety

    • We are following mandated cleaning protocols throughout the store.
    • All staff are wearing gloves at all times, and are washing their hands several times throughout the day.
    • We have suspended offering product sampling until further notice.
    • At this time, we are not allowing customers to use their own refillable containers and food wraps. 
    • Reusable shopping bags are encouraged. Please try to keep them clean.

    Payment

    We are not accepting cash at this time. 

    Phone / Email / Web Orders

    To make things even easier for everyone, please phone in your order ahead of time.

    • Kitsilano 604-732-4218

    • East Van 604-253-4218

    Please use this online order form to place your order. We are trying to have orders ready for pick up within 3 hours (or sooner if possible). We’ll call you once we receive it. At that time, we will let you know of any shortages, and also to get your payment information.

    We also expanded our online shopping options. This is a work in progress. 

    Thank you for your understanding.

    -les amis du FROMAGE

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